Factory Repairs VS Non Factory Repairs ~ Podcast Episode 34
Hey everyone! Today we are talking a look at the difference between a “factory car repair” vs a “non factory repair”. This is a really cool topic to talk about. Be sure to post your thoughts in the comments below.
When it comes to this type of thing, I come from a dealership mentality. But I also understand, that does not always equal the right way. I actually like to step out of the normal mindset. I think it makes me a better tech, and can be a little more fun. Not only that, it may work out even better for the customer.
Join me as we talk about:
- Show schedule
- What is a factory repair
- Why factory repairs
- A warranty mindset
- The programming of a dealership technician
- Headlight repair vs replacement
- The influence of the parts department
- Customer’s expectation at the dealer
- Giving options
- Let customers choose
- Diesel Geek repair kits
- And more
Having trouble viewing? Watch “Factory Repairs VS Non Factory Repairs ~ Podcast Episode 34” on YouTube.
As always, post your thoughts in the comments below. If you have an idea for a show topic, use the contact me form and let me know.
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As a G. M. dealership technician I agree with the factory new part instead of aftermarket rebuild issue unless, as you mentioned, the customer chooses the latter. It seems that the customer base I see in Chevy land aren’t as wealthy as those Vee Dub folks, and tend to be more likely to opt out of the long term benefits (i e 12 month warranty) to get out of the shop cheaper. German quality is expensive! I have to admit, those hefty prices scare me too. Love the show.