Crazy Customer Automotive Concerns, You Can Not Make This Up

Hey folks!

So, we get into some technical stuff sometimes, and we also get deep into customer service. I am in an awesome mood today so I want to talk about some funny stuff. As you can imagine, we get some really strange customer concerns. Almost too good to believe.

At the end of each day, I look through the appointments we have. It gives me a chance to see what issues might come up for the next day. On Tuesday, I checked all our appointments and found this customer concern.

“Customer states that their puppy chewed through some wires under the seat. Customer attempted to repair, but airbag light is on.”

If I would have been drinking something, I would have spit it out. How does a puppy get under a seat? How does he stay there long enough to chew wires? Fast forward to Wednesday. I get the car and pull it in the shop. Here is what I find.

: This is what the harness looked like when I found it. Not too bad right?

: All taped up. You can just make out some orange and blue.

: Ah ha! That is the harness for an airbag.

: As you might guess, home wiring connectors are NOT good for automotive application.

: Check out all the teeth marks on the wires. Oh puppies!

: The customer made a good effort in the repair. I do not recommend doing this!

: Here is the final product. I wish I would have trimmed the cover a little more. The problem is, it’s pretty ripped..

Too funny! I just wish he would have brought the puppy with him. I LOVE dogs. In fact, I have little Jettison laying across my lap while I type this post. Oh well, maybe next time.

Last night I also checked the appointments for today. Sometimes there are concerns that make NO sense. Take this one for example.

Customer states, You replaced the tire pressure board.

That is all is said. What the heck does that mean? I don’t even know what a tire pressure board is. Something with the tire pressure monitor? Did replace it already? Do we need to replace it? I was totally cracking up. I guess I will find out what that means at some point today. I will post what happened in the comments. Even now I am giggling about it.. 🙂 This is where having a really good service advisor comes into play. They should be able to get the proper information from the customer and help me fix the car.

It goes with out saying that we get some off the wall concerns. It is not just mechanics, any service industry gets crazy things like this happen. I just wish I would have started documenting them years ago.. Imagine how funny!

If you know what a tire pressure board is, please share this post. You can impress ALL your friends.