So you might be thinking, “Why the hell is Charles talking crap about the internet and fixing car”. I spend almost every second of the day working on cars, or working on this site (and some other side projects), why would I say something like that? Heck this community even has its own Automotive Forum.
Well, for one, its true! The internet CAN NOT fix your car. You can not type “replace my timing belt” into Google and expect it to be replaced. That would be stupid right? Well the same goes for everything else. I wish I could count the number of times someone has come in to the dealer and said “Well, (insert website here) said that this is what is wrong with my car”. Oh, and you usually have to say it with a snotty voice. 🙂
Now don’t get me wrong, I think that customers need to be informed. I think the more information that the customer has, the better an experience they will have. Doing research on issues with your car is an important to help from being taken advantage of. I would recommend having the following information.
- Understand your owners manual.This will also give you maintenance information too.
- Your service history, Unless you have 1 place you bring your car, always have service information with you
- If you do find some information about a problem you are having, print it out, and bring it to the repair place. It very well could help gt your car fixed faster and cheaper. Just don’t act like a tool about it.
I rely really heavy on information that customers provide. Researching the issue you are having with your car might help you explain the problem better. Even if it does not apply to the car. I would much rather not need information, than not have it.
I guess what I am saying is it all boils down to attitude. I would like to beleive that when a customer puts a lot of time into researching their car it’s because they LOVE their car. The sad truth is, it comes off like they just want to prove the dealer wrong(sounds like my mother in-law). If you find information that might help your mechanic, PLEASE PLEASE PLEASE tell them. Let them figure out if it applies or not.
Just to be 100% clear, I love the internet. I dig all of the really cool social media platforms(I think Pinterest is about to BLOW up), the amount of information is endless. I used YouTube nonstop when building this site. I had no idea how to do any of this stuff. I am really thankful for the help I got and continue to get. But I would never expect someone to just do it for me. I studied the information, and did the work myself. That is exactly how it works. 🙂