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When Trying To Save Money On Car Repairs Is A Bad Idea

Ok, before I get into this story, everyone needs to know a few things

I am not blaming the tech working on the car
I am not blaming the customer completely
I am not commenting on DIY vs Paying someone
I am only telling the story of what happened.

A few weeks ago, a customer brings in their 1999 VW Cabrio. They had a long list of concerns with the car. As you would expect with a car 13 years old.

Issues with the door locks
Noise while driving
vibration when braking
Car will not start, like the battery is dead
Air conditioning is not working

The tech working on the car is a pretty good tech. I know he is not a fan of the Cabrio, but he still knows what he is doing. He diagnosed the customers concerns, and ordered some parts. The initial repair was about $2800. The a/c compressor was bad, the pump for the door locks was bad, it needed brakes, a wheel bearing, and a battery. The customer made all the repairs, but decided that they could get a battery cheaper so they declined replacing it.

The car sat for a few days before the customer came to get it. When they did, we had to jump start the car so they could leave. As far as we knew, everything was good. Two days later, the Cabrio got towed into the dealer. The customer concern was the car would not start. The customer said they replaced the battery, but the car would not start. We found it odd that the car started, but it just required a jump.

We did some basic tests and found that we could power the starter and get the car to run. This left us pretty confused about the whole situation. Having a bad feeling, I had the advisor call the customer to ask them if they had any issues installing the battery. My gut feeling was they had hooked it up backwards. Sure enough that is EXACTLY what happened.

The customer hooked the battery up backwards and attempted to start the car. You don’t need to be an expert to know that is a bad thing. We are still working on finding all the things wrong with the car. So far we know that

The generator is fried
the alarm module is bad
the instrument cluster is bad
Several fuses were blown

With knowing all those things are wrong, the car still does not start. I think it has to do with a part number change in the module that controls the alarm. We are waiting on VW parts line to verify. Dealing in a car that is 13 years old can be tricky when it comes to modules.

It put the story into a simple perspective

Customer paid $2800 for repairs
Customer declined replacing battery at the dealer
Customer installed battery wrong
Car was towed in
Car needs $1800 more work to replace damaged parts.
The customer saved ~$50 by replacing the battery themselves
Car is worth $3500 at best

Now the customer is over $5000 in on a car that is worth much less. I am not really blaming the customer, but I think that they made a really poor choice. Trying to save $50 will cost them over $2000. Plus all the time not having the car. I will be sure to keep everyone posted when we find all the rest of the issues.

I really hate having to tell stories like this. It is lose lose. The customer is losing for obvious reasons. The dealer is losing because it looks bad for us. The tech is also losing big time. So far all the extra checking and work have been free. He got paid to replace the generator, but that is about is. I would guess he had about 6 hours more in the car, that he is not getting paid for. Bad news no matter how you slice it.

Tomorrow I will try and get a full “Luv a Dub” update. Things have been slow going on it. I have been super busy, so that leaves little time for the project..

June 28, 2012/11 Comments/by Charles

Humble Mechanic

Auto mechanic VS Routan Auto transmission

This is how far down the transmission was disassembled

I have posted a few pictures of this battle over the last few weeks. The guys of a automatic transmission, and the VW Routan downed for several weeks. Now the the car is finished, I can tell the whole story. Some of the details are a little fuzzy. I was the 3rd mechanic involved, and most of the information I got was well beyond second hand.~Oh, and the names have been changed to protect the innocent~

In mid April, a customer brought their VW Routan in for service and a few concerns. The mechanic that got the job is one of the senior level guys in the shop. I think that he has more experience working on cars than anyone in the shop. On top of that, he is a really smart guy. I will call him Jim. The customers concern was the van would roll back while on a hill. Jim proceeded in the proper manner for diagnosing the vehicle. Attempting to duplicate, then making sure there was an issue. He test drove another Routan, and that one did not act the same.

Before proceeding with a transmission repair, Jim called VW technician help line. That is pretty standard when in comes to trans repairs. The guy at tech line advised him to remove the transmission, disassemble it, and try to find an issue. I am sure that Jim could not contain his excitement knowing he was about to remove, and disassemble an automatic transmission.

So far so good, but here is where the story gets crazy. See Jim, at the time, was on semi light duty. That means he would not have been able to remove the transmission. That job is about as far from light duty as you can get. The service manager shifted the removal of the transmission to another mechanic. Lets call him, Ted. Ted removed the transmission. He did an outstanding job labeling each part, bolt, and connector. That would make it easy for anyone to reinstall the transmission. As “luck” would have it, Ted went out with an injury about a week later. He is still out of work, but doing better. 🙂

The transmission is now on the work bench waiting for Jim to disassemble, and diagnose. This is not really a job that any of us in the shop do very often. On top of that, this is NOT a VW part. The transmission is a Chrysler part. Jim spent some time disassembling the transmission. At that point, I am not sure that he found a problem. I do know that he ordered some parts needed to reassemble and started the process of putting it back together.

I was off while when the reassembly started. I get a text from the service manager asking me to come in and help him out. I was not able to come in that day, but I was more than willing to help Jim when I got back to work the next day. When I come into work the next day, I find out that Jim is now out on medical leave. Due to the fact that I am the only certified Routan mechanic in the shop, I get the honer of putting it back together.

Just to recap, we have one mechanic remove the transmission, another take it apart, and now a third

mechanic to put it back together. No problem right? Think about it this way. Imagine a 10,000 piece 3d puzzle. Each piece fits both ways, you don’t really have a clear picture of what it looks like, and the only way to now if it is right, is to finish. No problem right? 😉

I take about an hour to evaluate the entire situation. I am trying to find the logic that Jim used to disassemble the trans. To he honest, I don’t think that he did a great job organizing the parts. He might be able to figure out what is happening, but few others would.

Here is the mess that I came into

As I start my journey, I have the following aids

repair manual
parts list
training book

Armed with as much information as I can find, I spend about half a day putting the guts back together. Finding that I had to order some more parts, the job was on hold for a few days. I came in on my day off the next week. I spent almost the entire day at work finishing assembly, and then installing the transmission. I was not able to finish the trans install, so I went in to work on my next day off to wrap it up.

I finished the install. Then started the car. Yay, it starts, things are looking good so far. Next I test reverse. Wheels roll in “R”. All of that uncertainty I had about the repair was starting to go away. I shift the van into drive. NOTHING. Wheels don’t turn. I shut the car off, thinking that if I just try again, everything would be fine. As you might have guessed, it wasn’t. I spent about an hour going over the things that I could see. Nothing jumped out and said “HEY YOU SCREWED ME UP”.

I had never felt as defeated in my career as I did at that moment. I had just spent my 2 days off plus half another day rebuilding this transmission, only to fine that I did something wrong. After a few phone calls, and a couple of other tests, I knew I was pulling the transmission back out. Our regional guy came out to help me out. We did some further testing, but the conclusion was the same. The transmissions was coming out.

I pulled the transmission back out of the van. Then took it back apart. As I got to the point where I first start, we find the problem. 1 missing seal. 1 stupid seal missing. I was not really happy that I didn’t put that seal in, but I was glad to find a fixable problem. I ordered some parts, reassembled the transmission, and put the van back together. This time SUCCESS! all gears shift properly. The van drives great.

The van was in our shop for over 6 weeks. The customer was in another Routan for the entire time. As of right now, I think they are getting a new van. They were pretty awesome about the entire situation. I totally feel bad they were stuck in limbo for so long.

I checked the time that I had into the job. Over 30 hours of work time on this van. All things considered, I got paid okay on the job. I was able to get paid for both repairs. I am pretty thankful for that. I am really glad to put this job behind me. 🙂

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June 21, 2012/22 Comments/by Charles

Humble Mechanic

What Happens When a TDI Is Filled With GAS!

It is no secret that VW has a huge share of the diesel market for passenger cars. As we push for better and better fuel mileage, I have seen TDIs become much more common. It is not just “those diesel people” anymore. With the expanded range of customers that are now in our TDIs, we see issues that we never seen before.

The TDI that was in the 2002 Jetta was a GREAT engine. We refer to is as the “ALH”. That is the code that VW uses to identify that engine. If a customer were to mis-fuel that engine the repair was simple.

Pump out the gas(it’s a diesel remember)
Change the fuel filter
Add fresh diesel fuel
purge and gas left
Drive home happy

I have only seen 1 “ALH” that was mis-fueled. BTW, if this happens to you, and there is damage, don’t blame me. Just Sayin

Enter the next generation TDIs. Here is where we get more customers buying diesels. Now we have the average driver buying TDIs, not just the TDI folks that usually are INSANE about their cars. I use the word insane in a positive way. 😉

This is when I started to see more and more cars that were filled with GAS, instead of diesel. The Pumpe Duse engine was still mostly forgiving when it came to mis-fuel. The car would just stop running. The repair was very similar to the “ALH”, just something we did more often.

In 2009 we got the “Common Rail”. A highly advanced very complicated TDI setup. The high power, and great fuel mileage were a huge draw. Especially since we had just seen gas prices over $4 for the first time ever. With improved sales came more mis-fuel issues. Unlike the last two generations, this TDI is not forgiving what so ever. When someone puts gas in the Common Rail (CR for short), all that is takes is cranking the engine to do damage.

If the car is started, usually it will be driven until it stops running. What that means is gas is in the entire fuel system. Due to diesel and gas having totally different lubrication properties, this makes the fuel pumps fussy. They start doing bad things like coming apart on the inside, and spraying metal throughout the fuel system. The resulting repair is fuel system replacement. Every part that fuel touches gets replaced, from fuel take to fuel injector! This repair costs about $7800 for parts and labor. OUCH!

Not really a fun time for anyone is it? This is one of the reasons that I am not ALL IN on diesel. I don’t trust myself to properly fill the car. I love the technology, but you MUST be the right person for it.

It does bring up a really good question. Is this the fault of VW, the customer, or the company that made the parts? Yes if you put gas in your car it’s YOUR fault. BUT, shouldn’t the parts be designed with some type of fail safe? Should the fill neck be different so you CAN’T mis-fuel?

~To prevent anyone from ever mis-fueling a car again, just share this post.(ok, that wont happen, but it might be a ‘Humble’ reminder 😉

May 24, 2012/46 Comments/by Charles

Humble Mechanic

A Tough Day for an Honest Mechanic

Hey folks! I want to first apologize about no post yesterday. I really hate the days where I don’t get a post out for you. Today I want to explain what a bad day for a mechanic looks like. I really what you guys to understand that I am NOT bitching about my job. I have committed to be 100% open and honest with everyone. That means that you get to hear the good, and the bad!

This is what a rough day looks like.

After doing a few easy jobs I pulled in a 2011 GTI. The concern was that the fans would run for a long time after shutting the car off. Depending on the length of time, this can be normal. I pulled the car in the shop and sure enough the cooling fans were running full speed even with the key off. The car had been sitting for a few hours, so i knew the engine was not hot enough for the fans to be on.

One thing to note, the check engine light was on. The customer made no mention of the light. On the surface that might not seem like an issue, but it puts me on a high alert. If they didn’t say anything about the light, what else are they not saying. Again, this might not be an issue, but I usually wonder why nothing was said. I guess another point would be, why didn’t the service advisor ask about a check engine light.

After some initial checking, I found that the car had a code stored in the engine computer for the fan, and for another emissions part. Since I was looking at 2 different issues, I had to start somewhere. I started with some very basic diagnosis, checking fuses, checking grounds, the battery. Didn’t really find an issue. I will save the boring “how to” of all the checks that I did, but lets just say, I checked a lot of stuff.

During some of the tests, I noticed that some things were not right. The ECM has tamper proof bolts from the factory, this car had regular bolts installed.The wiring harness looked like it had been tampered with. We had no luck getting a hold of the customer to find out if anyone had looked at the car. I removed the ECM and found that the wires had damage to the outer coating. It looked like someone had poked holes in them to test. This is a HUGE no-no especially on small wires. Now all the red flags were flying. It was time it figure out what the heck happened.

I checked the cars history at the dealer. It only had 1 service completed there. Then I checked the history at VW. It had 2 repairs that were NOT done at my dealer. We can only see what parts were replaced in the VW history. It turns out the ECM(engine control module) and the BCM(body control module) were both replaced about 2 months ago. ~The BCM controls almost everything non-engine in the car. It is a very important module.

So, that explained why the bolts were wrong and the wires were messed up, but didn’t help with the issue. We called the dealer that replaced the parts, they simply said it was because the car would not start. Back to diagnosing, I started checking into what was done at the other dealer. That lead me to checking the ECM coding. VW modules have different “programming” based on equipment. This ECM has what is known as long coding. It is 7-10 bytes, each has 8 bits. The 8 bits are represented by 2 characters(confused yet?).

The ECM installed in the car did not match the the number of bytes that is had when it was built. It might sound like a bad thing, but now I have something to go with. It was time to call VW technical help line. It is what we use when we need more help fixing cars. I wrote a post about what happens when a mechanic can’t fix your car a while back. It talks more about tech line. 😉 I called the folks at VW. After going through the basics, I told them what I found with the coding. I was on hold for about 10 minutes. The guy from tech line came back and said, “Forget about the coding, if you had looked at the part numbers, you should have known they were different”. Basically telling me I should have known it was fine.

He gave me some some things to check, and got rid of me as fast as possible. It was the classic, “Get him off the phone because I don’t want to deal with this problem.” The best part was, the test he gave me made NO sense. It would be like testing the battery to figure out why a tire is flat. After an annoying conversation with tech line, I decided to repair the bad wiring and go from there. During the entire time of working on this car, I could not shake the feeling that the ECM was the problem. There are times when it is cut and dry the module is bad, but MOST of the time it is a dice roll.

After fixing the wires, I was pretty much back to square 1. I loaded up the repair manual and spent some trying to find the common issue. VW repair manuals are populated by VIN. They should be specific to the car. Wanting to make sure I had all my bases covered, I started doing more wire checking. As I am looking at the wiring diagram, I find wires missing.

TADA~ wires are missing. Wait, how can wiring be missing? It turns out, the wiring diagram for that car is WRONG!!! The car was built 10/10, but the wiring harness must have come from the future. The diagram matched a car built 12/10. Thanks wrong information. Now with the proper information, I found that ECM was not sending the signal out properly. Ordered 1 ECM. I will update when the part comes in.

So what lessons can we learn here?

Well, I know I could have shaved some time off this diagnosis, by focusing on 1 issue at a time. I was sort of all over the place with it.
There are times when information is WRONG. (I am still mad about this)
checking history is important
Go with your gut. This is the most important part of the whole list!!!

Well, there you have it folks, a tough day for a mechanic. YIKES! Don’t forget to follow me on Facebook and Twitter. I prefer twitter, but I am on both a fair amount. I wish that FB would fix their mobile interface.

If you want me to stop complaining about fixing cars, click one of the share buttons below. That will show me 😉

May 1, 2012/11 Comments/by Charles

Humble Mechanic

Black Boxes In Your Car, Is Big Brother Watching You?

A friend of mine posted this article today. It is a story about the government making a “black box” mandatory in all new cars. I like to talk about conspiracies as much as anyone, but I don’t want you to think I am scaring anyone! While Alex Jones is not the one that wrote the article, I need to be clear about my feelings before we get rolling. I am not much a Jones supporter. I think he gets it right sometimes, but usually hypes things up and promotes fear mongering. I am not down with that. Ok, with that out of the way, lets move on.

The post states

Section 31406 of Senate Bill 1813 (known as MAP-21), calls for “Mandatory Event Data Recorders” to be installed in all new automobiles and legislates for civil penalties to be imposed against individuals for failing to do so

So what does that mean? It means that the government wants a flight recorder style device installed in cars. Info Wars would have you believe that the government wants to steal the information from your car, and use it against you. Ah, my friends, odds are your car already has this device(s).

Every module in your car is simply a little computer. Like all computers data is saved and can be retrieve a later date.Take your engines computer(ECM) for example. When your check engine light comes on, your ECM stored data. It stores how fast you were going, what the engine temperature was, what gear you were in, and many more parameters. I use that data to help diagnose your car. ECM data, storage is nothing new. If your car is a 1996 and newer, it must store that type for information.

Here is where things get a little spooky. If your car has airbags, it has a module that controls the system. Much like the ECM an airbag module stores data. The exact information that is stored is not commonly known. In fact VW doesn’t really tell us what they store. But lets think about what we would want to know about a driver when they get in an accident.

How fast they were going
Where you wearing your seatbelt
Did they hit the brake
Did they turn the wheel
Where the lights on
Was a turn signal on
Where the wipers on

Now, this type of information would only be stored in the event of airbag deployment. Since I don’t see many cars after accidents, I don’t know the exact information that can be extracted. Also, like other information, a log in might be required. There are some functions of our scan tools that require a log in. VW doesn’t give those log ins freely. Trust me when I say that the information can be retrieved. As cars become more advanced, the information that can be stored will increase. So at some point, when someone gets in a wreck, the car will know if you are changing the station on the radio, rolling down the window, or even moving the seat. The technology is there. All modules can communicate with each other, either directly or indirectly.

The really creepy thing for me is

Biometric face-recognition and transdermol sensor technology that prevents an inebriated person from driving a car by disabling the automobile has already been developed, in addition to systems that refuse to allow the vehicle to start if the driver is deemed to be overtired.

You can bet something like this will be in cars very soon. I guess I wont be able to have been on lunch anymore. 🙁 NOTE~I don’t have beer on lunch or any time during work. That is stupid!

But what does this mean for us? Not much really. If big brother wants the information it is already there. Remember that big ordeal with Toyota and “unintended acceleration”? That stored information is how Toyota engineers studied the cases, and proved that one guy to be a fraud. The only thing that is a VERY slight concern to me is, systems like Onstar. The direct satellite link to a car is a little creepy. The funny thing is, I have my phone on me all the time, not much difference I guess. 😉

Folks, please do not panic about this type of thing. There are many more issues in our world that we need to focus on long before this one. Besides, the time to worry about this type of thing was 10 years ago. There is no going back. I will say, IF you are worried about things like this, stop driving, cancel your cell phone, and get off the internet. Ok, don’t get off the internet because you need to keep visiting this site. 😉

One more thing. I am working on a few things, but I need some help from you guys. What type of products do you buy for your car? Cleaning products? GPS systems? Ipod holders? Is there a product out there that you have always wondered if it worked, or it was worth the money? Post in the comments and give me some ideas.

If you think we should all wrap our cars in tin foil so the “man” wont know what it is thinking, click one of the share buttons below. That will show ’em.

April 19, 2012/12 Comments/by Charles

Humble Mechanic

Throwing Automotive Logic Out The Window

Hey folks, I am back in action today. Got some good stories about automotive logic, and throwing it right out the window. Sorry about missing Friday, but this week will make up for it!!!

There is no doubt that the diagnosis part of this job is one of the toughest. Racking your brain over problems that make no sense, all while trying to relate them to a component failure. It can be enough to make a mechanic lose their mind. Early on in my training, I was taught to always follow a logical repair process. That is a 100% true statement. I would not start diagnosing a tire going flat, by checking the oil. This process is reinforced in our yearly training as well. Of course in a training class, nothing ever goes wrong does it. 😉

There are some basic strategies to diagnosing cars, or anything really. Doing things like “working easy to hard”, “Keeping it simple(stupid), and making sure you are diagnosing the problem not just the concern. if a mechanic follows these simple steps, they will be able to diagnose most issues. This is a lesson that i try to ingrain in all of the young mechanics that come through the shop.

There are times for every mechanic that they get their butts kicked by a car. One of the great things about being at a dealer is we have several layers of assistance to help when a mechanic cant fix a car. Then there are the times that all the assistance in the world doesn’t help, and you have to throw all the logic out the window. The following stories are real. The names have been changed to protect the innocent. There are really no names in the story btw 😉

Beetle Transmission Problems

A customer bring their car in because it was making a horrible noise at about 45mph. The mechanic test drove the car, and did some checking. The thing about transmissions is, failure is rarely absolute. Meaning that being 100% sure of the diagnosis is rare. Usually it takes repairing the concern before you know if it repaired it.

Well, after several test drives, and checks, he decided to replace the transmission. Now, replacing a transmission is not a hard job, but it takes time, is a lot of work, and does not pay really well. It is not something mechanics do for fun! After getting the work done, the mechanic test drives the beetle again. Guess what, noise is still there. Well more checks, and diagnosis follow. The problem turned out to be an 30 second fix. The customer had a Disney ball on their antenna. For some reason, at 45 mph, the ball would catch the wind just right, this would cause a vibration in the antenna, that traveled down into the roof.

TDI Transmission issues

Very similar to the story above. A customer brings their Passat TDI in for a shifting issue. The mechanic drives the car, and verifies the problem. Now this particular TDI engine had just come out, so the information was pretty limited. The mechanic followed the steps he should, and again, decided to replace the transmission.

With a fresh transmission, the mechanic test drove the car. Would you believe that the car drove great, at first! The mechanic let the car sit for a while and test drove it again. Sadly, it was doing the same thing as before replacing the trans. It turns out that the car had a very slightly clogged fuel filter. That small amount of difference in fuel quantity cause the engine to “stall out” when shifting. The only thing felt by the customer and the mechanic was the poor shift. After a new fuel filter, the car was 100% right.

TDI Engine Locked Up

This time, the customer had his TDI towed in, because it would not start. At first it sounded like the battery was dead. The mechanic tried to jump start it, but that was a no go. We towed the car into the shop for further diagnosis. A full starting system test did not reveal anything. The mechanic noted that it smelled like the clutch had burned up. So he removed the starter to check for damage. Didn’t find any.

He attempted to crank the engine over by hand, and was not able to. Even an almost 3ft wrench would not move it. The mechanic removed the valve cover, and oil pan to inspect for internal engine damage. Well, he didn’t find any. We all got to talking, trying to brainstorm and get ideas of what to do next. Just about the time he was going to recommend removing the cylinder head, I suggested that he take the serpentine belt off. That is the belt that runs the alternator, a/c compressor, and power steering pump. When he removed the belt, the engine would turn over normally.

It turns out that the pulley on the alternator locked up. As powerful as a starter is, it was not able to overcome the small pulley. I could not believe that the belt would not just slip over the pulley and let the engine start. I had seen this happen 1 other time, I just wish I would have remembered it before he took the other parts off. As soon as he finishes it, I will update on what happened.

I know there are many more stories just like this out there. If you have one, contact me with the story, and I will share it with everyone. All the repair logic in the world would not have helped in some of these situations. Mechanics need a repair process, but they also need to know when to ditch it and try something random!

If you enjoyed this story, and the site, please share it with someone you like. Lets keep this community growing! All you have to do is click one of the buttons below

April 16, 2012/15 Comments/by Charles

Shop Shots

Shop Shots Volume 11 Insider Pictures of Automotive Service

No, you are not losing your mind, it is Wednesday. I am thinking about moving Shot Shots up to Wednesday. What do you guys think, Yay, Nay, Don’t care as long as I post it? Today I have some more insider pictures for you.

HAHA, I am totally laughing about this picture! I actually took this today. It is a picture of a rear brake caliper on a 2001 Jetta. From what I can tell, the parking brake cable is missing a clip. Of course the best possible repair is wire and zip ties. There are 2 zip ties where the clip should be. The ball should not have that wire wrapped around it. I understand that people can’t always afford to fix their car properly, but PLEASE do no use zip ties on your brakes!

Would you believe that this is the SAME car? I have not seen a Jetta in this bad of shape in a long time. This is the mount that limits movement of the engine. It is commonly known as the “dog bone” mount. I guess that they lost the bolts? The thing about this repair is, it is not safe! Remember when we talked about safety being more than seat belts? Well this is a perfect example of something not safe. The bolts that belong in that mount are meant to shear. When the wrong bolt is used, it changes the needed force to shear the bolt. It may never be an issue, but it is something to think about. Side note, I am pretty sure this car could be several posts all on its own.

Ah the pink trail of death! The cool thing about VW coolant is that it is pink or purple. When it leaks, then dries, it leaves a trail of dried coolant behind. This can make finding leaks easier.If you are ever looking at a used VW, be sure to check the coolant pipes for this trail. This leak is actually hidden. The only reason I seen it was, the catalytic converter had been removed. The guy working on it, was replacing cats on a V6 4motion Passat. It is really one of the worst jobs we have!

What you are looking at here is the bottom of an oil pan removed from a EOS 2.0. If you look close, you can see the reflection of me taking this picture! The reason I took this was the carbon sitting in the bottom of the pan. If you notice the chunks in the middle of the pic, that is what I am talking about. This forms due to lack of oil changes. The customer might have been following proper maintenance, I don’t really know. Just another reason why I think a 10k interval service is WAY too long. This was an issue on the B5/B5.5 Passats like mine. PSA-Change your oil, with the proper oil!

Well folks, that wraps up this weeks Shop Shots! If you would like me to keep doing this on Wednesday, let me know in the comments. If you don’t care what day, as long as you get them, post that too! Don’t forget, you can @ reply me on Twitter, if you use twitter! Also, don’t forget I am getting questions together for another Rapid Fire Q&A. If you would like to submit a question, the easiest way is to use this Contact Me form, or post in the comments!

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April 11, 2012/9 Comments/by Charles