Yesterday I was talking about customer service. I made mention of “topping off” your gas tank. I had a few folks ask what them means. So today we are talking about the common things that people do that can damage their car.

Not Doing Maintenance
This almost goes without saying, so I will keep it short and sweet. Skipping out on the proper maintenance can ruin your car. This also includes not checking your oil and tire pressure.

Not keeping your car clean.
Ok, I am really guilty of this one. Keeping a clean car will of course make your car hold up better. There is another side that most folks don’t consider. A clean car is awesome. When you keep your car clean, it feels like a newer car. This might not keep your car from breaking, but it will keep you happier in your car. I always love my Passat more when it’s clean, I just don’t like cleaning it.

Using your wiper blades to clear ice
I have to be honest, I am guilty of this one too. You know, that really cold morning where you have ice and snow built up on your windshield. You forgot to run out and start the car early. Now you have to make a mad dash to clean the windshield before your coffee gets cold. Most folks will jump in the car, jam the wipers on high.

This can do damage to your car in a few different ways. The extra wear on the wipers blades never a good thing. VW blades are about $20 each, you don’t want to put more stress on them than needed. There are more components that can be affected. Consider the wiper motor, and transmission. Yep, the wipers have a transmission. Anytime the wipers slow due to an outside influence, the motor and transmission are stressed. Extended stress can cause premature wear on both the motor and transmission. (The transmission is what the linkage for the wipers is called). To avoid the extra work done by the wiper system, just start your car early, or scrape your windshield.

Starting your car and “punching it”
Years ago, my dealer had a shuttle driver that would do this. He would start the shuttle van on a super cold morning. Then with out delay, slam it in drive and “punch it” As you can imagine, that is not a great thing for a car. I know that is an extreme example, but most of us are guilty.

The better way to get your car rolling is to let it run for a minute or so. Let the fluids circulate, and build pressure. You want to make sure that oil, coolant, and transmission fluid are flowing before you jam the gas and go

“Punching it” then shutting off your car
The flip side is letting your car cool down. This is much more critical for a turbo charged car. Letting your car idle for a minute before shutting it off, is a great habit to start. When your engine is running, all the fluids are moving. When they are moving, they are carrying heat away from the engine. When you just shut the car off, all that heat is trapped. This can cause the engine oil to break down faster and “coke”. When oil “cokes” it will harden. This is one of the big issues with the B5-B5.5 Passats. Not only will it speed up the break down of oil, it will clog the oil passages. Remember, no oil = sad engine!

“Topping up” your fuel tank
Ah yes, the worst one so far! Let us talk about what “topping up” really is. If you set the pump and it clicks off at $38.45. Then you turn the pump back on and put and even $40 in.Then you have successfully “Topped up” the tank. I guess now a days an extra dollar will get you no where, but you guys get the point. 😉

You are probably wondering why that is so bad. See, all modern cars have more emissions controls and you can imagine. One of the systems is designed to control fuel vapors. Whether it is a leak in the tank, while you are filling your car, or just normal driving. The vapors are managed by a system called the Evaporative Emissions system, or evap system for short.

The evap system will deal with fuel vapors by holding them in a canister. This is called a charcoal canister. The vapors are then pumped back in to the engine and burned. When you over fill your gas tank by “topping up”, you pump liquid fuel into the charcoal canister. This can cause the charcoal to break apart. When it starts to break apart it gets pumped into the engine. That part is usually not an issue. The issue comes in the damage to the canister and the control valve.

The control valve will get clogged with charcoal and cause the MIL to come on. 🙁 The end result will be replacing the charcoal canister, and control valve, and flushing all the tiny bits of charcoal out of the system. That can be a pretty costly repair. If you do it one time, fine, but don’t make a habit of it.

What do you guys think? Are you guilty of any ,or all, of these? I know that I am. If you enjoyed today’s post, please consider sharing it. I love getting new readers joining our community.

Humble Mechanic Logo

If you have been following the site for any length of time, you know I am 100% about customer service. I that is really one of the most fun parts of my job. Well at my first job, I was told “The customer is always right”. I use to buy all in to that statement. Of course the customer is always right, RIGHT?

That statement caught my attention a few days ago. Someone on TV made mention of it, and it got be thinking. I was thinking how in my job, the customer is rarely right. If they were ALWAYS right, what the heck would they need me for? 😉

If I let my customers tell me everything that was wrong with their car, I would be in a world of hurt. Take this for example.

A customer comes in to my shop and tells me their check engine light is on. They also inform me that they think it is a Oxygen Senor.

Now if I just blindly followed “The customer is always right”, I would install an O2 sensor and send them out the door. Don’t think for a second that the situation doesn’t happen, it does, a lot! How mad would a customer be if I (knowingly) did this? Well an O2 sensor runs about $280, so my guess is pretty mad.

The reason that people bring their cars to me is for ME to be right. I owe it to my customers to be right, and to let them know that they are wrong. Another perfect example is when I found out that a customer is “topping up” their gas tank. That is when the pump shuts off and you “top it up” to the next dollar. If a customer tells me they do that, I MUST tell them they are wrong. If I don’t, then I am the one that is wrong. I know better, and it is my job to tell them.

This is not just being a mechanic. This goes for ANYONE in just about ANY job. If I called an electrician, he better tell me I am doing something wrong. I could get hurt. It doesn’t matter if you are a plumber, and car detailer, or nurse anything. If you are a professional, YOU need to be the one that is right!

So by now you might be thinking, “wow Charles, you are not really customer service minded are you?”. The truth is, that is what I am ALL about. I would never say “Hey stupid you are doing it wrong” to a customer. That would be stupid. 😉 Just really think for a second about how much it could cost someone if I let them think they were ALWAYS right. I care enough about my customers to be honest with them. Sometime that means telling them “You are wrong”. Like I said, if I don’t, then I am wrong.

If you are a professional, you will do the right thing for the customer, every time, no matter what. THAT is what the face of caring about your customers look like! Just remember, with our customers, there is no need for YOU! 🙂

Cabriolet Center Console

Well, I finally chose a name for the Cabby. Meet, project “Luv A Dub” I went back and checked the original post about the car. It just so happens that Garrett was the one that suggested it. Thanks Garrett!

This weeks update is 2 parts. First, I am still working on the floor pan. Removing all the sound dampener, rust, and crud is very time consuming. I am still working on the driver’s side. I have been using a wire wheel on a drill to remove any rust and the remaining paint, and glue. Here is where I am at on the interior.

Volkswagen Cabriolet InteriorHere is the driver’s side rear floor pan. Just a very small amount of rust. I removed the sound dampener, then cleaned the rest with a wire wheel. Next will be a complete clean of the floor. That is the part I don’t care for.

Volkswagen Cabriolet InteriorHere is a good before and after shot. I have not done anything to the passenger side yet. Notice how awesome the paint is that was under the rear seat. That has me thinking that I want to keep it the factory color!

If you notived that the center console is missing, great job. I took it out to make removing all the dampener possible. Here is a video showing just how much “art” is on this car.

<iframe width=”640″ height=”360″ src=”http://www.youtube.com/embed/UPPbCi1zN60?rel=0″ frameborder=”0″ allowfullscreen></iframe>

I am SO excited on how this came out. I will clean and restore the console so everyone can see how to do that.

Cabriolet Center Console

As you can see, the console came out great! I just wish the seats were that easy.

Well that pretty much recaps the work this week. Congrats to Garrett! I have a little gift pack for you. Just email me your address and I will send it to you. 😉

Have a great weekend everyone.