You Should Never Trust A Dealership
Yep! I said it, you should never ever trust a dealership. If I could tally the number of times that I have read that statement, it would easily be in the 300+ range. Then a statement comes along that just makes me nuts. It goes something like this
I dont trust dealers at all. I am not saying they are all bad and I am sure there are good ones with excellent techs. I have my reasons for why I despise them more than anything. Remember this they are in business to make money and the service department and used cars are where they make the most. It is no coincidence that those are the 2 that get the worst reputation.
I am not really picking on the guy that posted it, because he seems to be thoughtful of dealers. There ARE good techs and dealers. I know mine is not perfect, but we do a pretty good job, and have a lot of techs that are TOP notch dudes. But it is this part, that leaves me shaking my head.
Remember this they are in business to make money and the service department and used cars are where they make the most. It is no coincidence that those are the 2 that get the worst reputation.
I have a question for everyone, “What business is NOT in it to make money?” I don’t get up and go to work everyday because I love being at work. I do it because I love ~THE WORK~. Let’s be real though, would you get up and do what you do EXACTLY how you do it if you were not getting paid? Odds are you would not. Now I would totally work on cars if I was not getting paid. I enjoy it. But I would not go to work for someone else, for free.
The argument will never end.Customers say dealers will rip you off. Dealers say, customers don’t take care of their cars. The DIYers say they do it cheaper themselves. Folks, here is a news flash. THEY ARE ALL RIGHT, and THEY ARE ALL WRONG! It totally just depends. There ARE dealers and indy shops that will rob you blind. There are customers that will lie straight to my face. I am actually dealing with that right now. The DIYer will come in and whine about how much I will be ripping him off, before I ever look at the car!(<~That one infuriates me)
I think it is easy to get caught up in thinking you will always get ripped off at the dealer. There are bad techs out there. I am willing to bet that everyone knows someone that has felt ripped off. Heck, I have seen it happen! People forget that we have to buy stuff and pay for services too. You don’t want to get ripped off by me, anymore than I want to be ripped off by a plumber, or a lawyer. So what is the solution, consider this list
- Ask why! Why do I need this repair? What will happen if I don’t do it? Is there another way?
- Keep great records. Unless you only take it to 1 place make sure you have all the repair/maintenance records. It will prevent you doing a job twice
- Ask to see what they are trying to sell you! You might not know what it is, but if you see it and have them explain it, you will be better informed.
- Be informed. Just because you might not understand how a turbocharger works, doesn’t mean you can’t!
- Get a second opinion. If you are not sure, have someone else QUALIFIED check it out for you.
- Don’t be CHEAP! At some point, we all will have to pay for a car repair(yes even me). Understanding that things will break makes it easier to deal with.
You know, this post started out as me poking fun at the whole “you will get screwed by the dealer” mentality. It kinda took a weird turn there at the end. I am not really sure what happened. Meh, its cool, I hope that you guys can use some of the tips listed above. The “Bad day for a Mechanic” car is fixed. It was a bad ECM(engine computer). That is the one I think that I am dealing with a customer that is lying to me.
Cabby update: I will be putting a new clutch in tonight. I will get some video for you guys so you can really see what I am working with. Look for the full update tomorrow.
I triple dog dare you to share this. What are ya, chicken? 😉