What Would You Want Your Mechanic To Do?
Hey everyone. Today I want to tell you a story, then ask the question “If you were a mechanic, how would you handle it”. Like so many things, there is somewhat of a grey area when recommending services to customers. Here is the story
A customer came in for a 50,000 mile service. It is a pretty basic service. We normally change the engine oil, and filter. We perform a wheel balance and rotation, and do a full visual inspection.
When the service advisor checks a car in, the also check the tread depth on the tires. These tires are right at the wear bars. That means they need to be replaced.
Balancing the tires will do nothing for the car. It will not prolong the life of the tires or improve the ride quality. The tires are just plain worn out. The customer does not want to buy new tires at this time.
As a service department, we have a few different options that we can do with this car. We can
- Perform the service as the customer needed, or was told he needed
- Say we performed the service, but do not rotate and balance the tires.
- Off the customer a (very) slight discount to perform the service minus the rotate and balance
- Tell the customer to just do and oil change. We do a 27 point inspection on all the cars we look at.
Now that you know the story, and have the options listed out, I will ask the question “What would you want your mechanic to do?”. I personally would prefer the customer perform an oil change only. In my mind there is no point in paying for an unneeded service. That includes the rotate and balance of those tires.
Please let me know what you would do. Am I nuts for un-selling work? Remember that most mechanics get paid on Flat rate. If you are not sure how flat rate works see “How Auto Mechanics get paid“. I really want to know what you guys think.