Every once in a while a car comes around that is sent straight from hell. The crazy problems that keep me awake at night. Things that, if you were a professional writer, you could not even make up. When this happens, having a game plan to crucial!
There are times when we(mechanics) just can’t figure out whats wrong with a car. When this happens we have to take things to the next level. Thankfully this is not something that happens a lot, but when it does, it can make for a bad day!
STEP 1 ~ Ask another mechanic
This is usually the first think that a mechanic does when they can’t figure out a problem. The guys working next to me are a HUGE resource of knowledge. The odds of them running having ran into a similar issue is pretty good.
The other good thing about asking the guy in the next bay is a totally different perspective. They come in with a fresh set of eyes. There comes a point when frustration starts to set in. Getting a fresh pair of eyes, and a fresh mind is always a good choice.
Step 2 ~ Take a break
You would think that this would be step 1, but it usually falls to number 2. If you have asked someone working next to you for help, and could not come to a conclusion, you are starting down an unhappy path. Much like asking someone else, taking a break will gives a chance to clear your head.
Walking away for a couple of minutes is a perfect way to think about the issue while not buried under it. If I smoked, this would be the perfect opportunity to burn one, then come back and reevaluate the problem
Step 3 ~ Computer Research
If you have not fixed a car by now, its time to break out the old repair manual. Depending on what the problem is, VW has several different resources available.
- Standard repair manual. ~ This is the (online) book that has information to fix our cars. It contains some information, tests to run on components, wiring diagrams, and some VERY basic how to’s
- Scan tools ~ Our scan tools does more than just tell us the faults stored in all the vehicle computers. They have software built in that adds different tests based on the faults. The tests are not the end all of solutions, but it can give some ideas on where to go next.
- Technical Service Bulletins(TSB) ~ This is a repair update that is issued by a manufacturer. It can be anything from a tip to fix a rattle, to tips on diagnosing transmissions. They are NOT recalls. Customers will not be notified about them. This is something a mechanic can use to help fix/diagnose a problem. This information is available to anyone that wants it.
- Tech Tips ~ This is something that VW issues to us mechanics. It is either the precursor to a TSB, or just a quick tip. Usually a very short blurb about a issue with a car.
- Google ~ If 1-4 do not work, Google can be a life saver. There are lots of really sharp people that have put great info on the web. I am not too proud to do a Google search 😉
Now that you know your getting your butt kicked, its time to call in the big guns. VW has a program set up to help mechanics when they are stuck on a problem. Its called VW tech line. What we do is, send an email to our VW tech help line folks. We attach diagnostic logs, photos, videos(I have never attached a video), and answer several questions about the issue with the car.