Happy Tuesday everyone. I hope that your wallets are recovering from the weekend of shopping. I didn’t partake in any Black Friday or Cyber Monday sales. It is just not my thing. Today I want to talk a little about being an auto mechanic. This actually goes far beyond just fixing cars. It applies to almost any job, in any field.
Yesterday I was pulling a car into the shop. It was a 2011 Jetta Sport Wagon with about 20,000 miles on it. As I pulled into my bay, I nicked the rim on the edge of my lift. As I am sitting in the car I kept thinking, “It will be fine, it will be fine, it will be fine”. I got out and checked the rim. It was not fine. I gouged the crap out of it. The feeling of messing up a customer’s car is not a good one.
I called the service manager over to check it out. He looked at the wheel, looked and me then said “I am guessing that just happened? Well, you know what you need to do”. I got with my service advisor and let her know what I did. She gave the customer another car to drive so that we could fix his wheel. Thankfully the customer was pretty cool about it. I don’t think he was thrilled, but he understood.
Why did I just tell you all this story? I told you this for a few reasons.
- We ALL make mistakes
It does not matter if you are the best or the worst at your job. Everyone makes mistakes, messes up, and does things wrong. You are not perfect, none of us are. The best of the best have off games.
- Accountability mean everything
I could have easily sent that car out the door with the rim scratched. Maybe the customer would have never seen it. But think of how mad he would be when he noticed it. It’s like when you were a kid. Your parents asked you a question that they knew the answer to, and you lied to them. Then they ask you if you are SURE, that was the truth. I would rather just admit to the mistake. It may hurt, but at least that customer know I would not lie to them.
- I want that to be normal
I want there to be no question on what is right. I am not a hero or anything because I fessed up to a mistake. That is just the right thing to do. I want the guys that I work with to have the same attitude. Mechanics(and everyone else) need to take accountability for themselves, and the work they do. If we all did that, there would be much less negative stereotyping in every industry
I hope that we can all learn something from this. I learned that I need to pull my head out of my butt and pay closer attention to things. Luckily that is easy to do. I hope that you all take to heart what I have said today. Don’t make excuses about why a mistake is not your fault. Own it, then do what you need to do, and make it right!
One last thing. There will be a special volume of Shop Shots tomorrow. It will be volume 40. For that I will be doing some fun stuff. Be sure to stay tuned. The best way to do that is to subscribe for email updates. It is the best way to be sure you never miss out on what is going on here!