customer service

Tech Tip of the Day, ALWAYS put all the parts on

Published on February 2, 2012 under Humble Mechanic
Tech Tip of the Day, ALWAYS put all the parts on
We have sort of a joke in the shop. Its called "Tech Tip of the Day".   Its used when someone figures out something really complicated, or more often when someone does something STUPID! Something like "Tech Tip of the day, don't forget to tighten the wheels". That is not one that I have heard, but…
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The Mystery of automotive diagnostic equipment

Published on January 30, 2012 under Humble Mechanic
The Mystery of automotive diagnostic equipment
It is no secret that dealers have the most state of the art diagnostic equipment in the industry. Everything from our $1100 battery testers, to our $12,000 VW scan tool.  In fact, the amount of dollars that are spent on special tools and equipment is truly unbelievable. With all that money wrapped up in scan…
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Glad to have a customer back!

Published on January 23, 2012 under Humble Mechanic
Glad to have a customer back!
Happy monday everyone! I had a post all written for day, but instead I wanted to tell you guys a cool story about a great customer of mine. I will call her Ann. This morning I got paged up to the service drive. I walked around the corner, and much to my surprise there was…
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