customer service

How Does An Auto Mechanic Rip You Off?

Published on March 5, 2013 under Humble Mechanic
How Does An Auto Mechanic Rip You Off?
I get asked this question all the time. It comes in many forms, but this is the most common. Charles, you are a mechanic. How do I know if I am getting ripped off? My advice has always been things like: Ask to see the old parts Ask if it is a NEEDED service or…
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There Is No Such Thing As A Perfect Mechanic

Published on November 27, 2012 under Humble Mechanic
There Is No Such Thing As A Perfect Mechanic
Happy Tuesday everyone. I hope that your wallets are recovering from the weekend of shopping. I didn't partake in any Black Friday or Cyber Monday sales. It is just not my thing. Today I want to talk a little about being an auto mechanic. This actually goes far beyond just fixing cars. It applies to…
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What Would You Want Your Mechanic To Do?

Published on November 15, 2012 under Humble Mechanic
What Would You Want Your Mechanic To Do?
Hey everyone. Today I want to tell you a story, then ask the question "If you were a mechanic, how would you handle it". Like so many things, there is somewhat of a grey area when recommending services to customers. Here is the story A customer came in for a 50,000 mile service. It is…
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You Don’t Have To Be A Car Expert

Published on October 18, 2012 under Humble Mechanic
You Don’t Have To Be A Car Expert
The average car driver is not a car expert. In fact, many drivers feel like they don't know a thing about cars. That is just fine. But just because you are not a car expert, does not mean you don't know anything about cars. I have said before, there are a few keys to not…
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Doing Right By Your Customers Is Never Wrong

Published on August 23, 2012 under Humble Mechanic
Doing Right By Your Customers Is Never Wrong
This story comes from deep with in the Humble Mechanic customer service files. Okay this is actually something that happened yesterday. ;) From time to time I like to share with you guys a story about doing the right thing. Service departments get a bad rep so when something good happens, I feel like I…
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Sometimes Fixing Cars Just Goes Wrong

Published on July 26, 2012 under Humble Mechanic
Sometimes Fixing Cars Just Goes Wrong
There are time when fixing cars, that no matter how hard you try, things just don't go right. Today I want to tell you all a story about fixing cars, helping a customer, broken parts and trying to make it right. Okay, here we go. A couple of weeks ago, my service manage called me…
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