BAD Customer Service

Can a Repair Shop Keep An Unsafe Car

Published on October 4, 2012 under Humble Mechanic
Can a Repair Shop Keep An Unsafe Car
Today we are going to talk about a bit of a sensitive topic. Should a repair shop be able to keep your car if it is unsafe? Let me set the stage. A customer brings their car into the shop. The mechanic takes it on a short test drive, and finds the brakes barely work.…
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Why the Customer Is NOT Always Right

Published on June 4, 2012 under Humble Mechanic
Why the Customer Is NOT Always Right
If you have been following the site for any length of time, you know I am 100% about customer service. I that is really one of the most fun parts of my job. Well at my first job, I was told "The customer is always right". I use to buy all in to that statement.…
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