Customer Pay VS Warranty Work ~ Audio Podcast Episode 9

The topic of paying for car repairs is not as simple as it may seen. There are so many sides to the story. You may also be wondering what “Customer Work” is verses “Warrant Work”. Why should the warranty charge or labor time be different than the customer pay? Does that mean the customer pays more than the warranty company? We will look at all of that and more.

Humble Mechanic automotive Podcast

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Join me today as we discuss

  • Customer Pay repair jobs
    • Pros
    • Cons
  • Warranty repair jobs
    • Pros
    • Cons
  • Extended warranty repair jobs
    • Is this the best of both worlds?
  • How warranty work is good for techs sometimes.
  • When customer pay is NOT good for techs
  • and more

Thanks for tuning in to the automotive podcast. I am really excited about the response. If you have an idea for a show, contact me via email, or use the contact me form!

Humble Mechanic automotive Podcast

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1 reply
  1. unknown
    unknown says:

    If it states in a dealer policy manual, You Must Not pay your staff, including technicians, less for warranty work than you do for customer pay work. This often leads to poor workmanship, diminished quality, Customer Promoter Score (CPS), and billing irregularities. Why do technicians get paid less for warranty work than they do for customer pay work?


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