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Happy Friday Everyone. I have something a little different for you guys today. A few weeks ago I send some of your questions about windshields to the folks at Safelite AutoGlass. Scott Gardner is the Director of Technical and Operational Training. He took some time to answer all our questions on this weeks “Behind the […]
Just like many other jobs, being an auto mechanic is a pretty dynamic job. It is a far cry from the “punch the clock, do the same task, then go home” type job. Because of that I want to talk about what an average day looks like. At my dealer we are all general service […]
I know that I have mentioned before, I try and spend time reading people’s posts in forums. I want to get the unfiltered opinion of how customers feel about their car. Sadly it almost always focuses on broken cars. I am actually fine with that. I get to hear about issues that I might otherwise […]
Hey everyone! Today I want to share some tips on preparing your car for a road trip. My wife and I are taking a road trip soon, so this is perfect timing. What I really want to get into today is, things we should do about 2 weeks before a big road trip. What is […]
We talk all the time about making good choices when it comes to car repairs. Everything from required vehicle maintenance to repairing broken or worn out parts. You might be asking yourself why we are talking about NOT fixing your car. Well, lets face it, sometimes repairs are just not doable. Today I am not […]
Hey folks! So, we get into some technical stuff sometimes, and we also get deep into customer service. I am in an awesome mood today so I want to talk about some funny stuff. As you can imagine, we get some really strange customer concerns. Almost too good to believe. At the end of […]
If you have been following the site for any length of time, you know I am 100% about customer service. I that is really one of the most fun parts of my job. Well at my first job, I was told “The customer is always right”. I use to buy all in to that statement. […]
