My name is Charles. I am a Volkswagen technician, and have been a mechanic, a grease monkey, and a car enthusiast for many years. I started this site mainly to connect with my customers in a way that I can’t in the shop. However, it’s my hope it can also serves as a community forum to share information, impart a little wisdom, and have a little fun. Let’s get started.

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Next week my dealership will be adding a “Quick Lube” team. The team will actually be called our Service Express team. The idea behind the Service Express team will be to provide another option for customers to get their cars serviced. The way my dealership works now is, 90% by appointment. Basically, you would call and […]

This car came in one day last week.  The customers complaint was “My car is making a ticking noise”.  The noise was strange, it was loud when I was standing right a the engine, but when I walked about 10 feet back, it was super loud. Complaints like this can be really tricky. On the […]

Hey everyone! I wanted to get a post up about some things that will be happening with the blog. Like I posted on Facebook yesterday, I had a meeting with a buddy of mine regarding the site. We talked about some of the things that I want to be able to do, and the look […]

I started with Volkswagen officially in Nov of 2003.  One of my goals early on was to become a Master Certified technician(or mechanic).  I didn’t realize how hard it would be to achieve that goal. I never thought it would take 8 years! When I started with the VW Academy, I knew that I was […]

Your browser does not support the video tag This is a little video of the Jetta that I was working on today. I got the car around 11:00.  The customers complaint was that the windshield wipers would stay on ALL the time.  I spent the better part of the afternoon trying to figure out what […]

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