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Factory Repairs VS Non Factory Repairs ~ Podcast Episode 34

Published on January 14, 2015 under Podcast

Hey everyone! Today we are talking a look at the difference between a “factory car repair” vs a “non factory repair”. This is a really cool topic to talk about. Be sure to post your thoughts in the comments below.

When it comes to this type of thing, I come from a dealership mentality. But I also understand, that does not always equal the right way. I actually like to step out of the normal mindset. I think it makes me a better tech, and can be a little more fun. Not only that, it may work out even better for the customer.

Join me as we talk about:

  • Show schedule
  • What is a factory repair
  • Why factory repairs
  • A warranty mindset
  • The programming of a dealership technician
  • Headlight repair vs replacement
  • The influence of the parts department
  • Customer’s expectation at the dealer
  • Giving options
  • Let customers choose
  • Diesel Geek repair kits
  • And more

Having trouble viewing? Watch “Factory Repairs VS Non Factory Repairs ~ Podcast Episode 34” on YouTube.

As always, post your thoughts in the comments below. If you have an idea for a show topic, use the contact me form and let me know.
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1 Comment

  1. Scott

    As a G. M. dealership technician I agree with the factory new part instead of aftermarket rebuild issue unless, as you mentioned, the customer chooses the latter. It seems that the customer base I see in Chevy land aren’t as wealthy as those Vee Dub folks, and tend to be more likely to opt out of the long term benefits (i e 12 month warranty) to get out of the shop cheaper. German quality is expensive! I have to admit, those hefty prices scare me too. Love the show.

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